Important: By using tkpk app (tkpkapp.asia), you are considered to have read and accepted this Privacy Policy. If you have any questions, support@tkpkapp.asiato get in touch.
What does privacy mean to tkpk app?
Using any online service requires sharing some information. Names, phone numbers, transaction history — without these, running a secure payment platform simply is not possible. But where that information goes, who can see it, and how it is used — that is something you have every right to know.
tkpk appwe take these questions seriously. Privacy is not just about "keeping data from being stolen" — it means you know what is being done with your information and that the control stays in your hands. This policy is the written expression of that commitment.
Our Privacy Policy in a Nutshell
We only collect data that is necessary to provide our service, use it solely for that purpose, never sell it to third parties, and you can view or delete your data at any time upon request.
01What information do we collect? Collection
Two types of information are collected when you use tkpk app — what you provide directly and what is generated automatically.
What You Provide Directly:
- At registration: name, mobile number, date of birth, email (if provided).
- During KYC verification: photo of National ID or passport.
- At the time of payment: mobile banking number (bKash/Nagad/Rocket). Full payment details are not stored on our servers.
- When you contact support: your messages and chat history.
Automatically Collected Information:
- Device type, operating system, and browser version.
- IP address and approximate location (city-level only, not precise GPS).
- Session data: how long you used the app and which pages you visited.
- Gaming activity: betting history and gameplay records.
- Transaction history: records of deposits and withdrawals.
Please Note: tkpk app will never ask for your mobile banking PIN, password, or OTP. If anyone requests this information claiming to be us, treat it as fraud and report it to our support team immediately.
02How is your data used? Usage
Tkpk app uses your information solely for the following purposes — and nothing beyond that:
Your data is never sold to advertisers. Any promotional communications require your consent, and you can opt out at any time.
03Who is your information shared with? Sharing
Tkpk app does not sell your personal information to third parties. However, to deliver our services properly, limited information is shared with a number of trusted partners:
- Payment Processing: bKash, Nagad, and Rocket — only the information necessary to complete a transaction is shared with these providers, and it is handled according to their own policies.
- Game Providers: Studios such as Evolution, PG Soft, Pragmatic Play, and Jili — game session data is shared with them only for the duration of the relevant game session.
- Security & Fraud Prevention Services: IP and device information is used only to a limited extent.
- Legal Obligations: If we are legally required to disclose information pursuant to a valid court order or regulatory directive, we will do so — and where possible, we will notify you in advance.
Outside of this list, your data is never shared with anyone without your explicit consent.
04How long is data retained? Retention
Tkpk app does not retain data longer than necessary. Our general policy is as follows:
- While your account is active: All data remains active and is updated as needed.
- After Account Closure: Financial transaction records are retained for a maximum of 5 years in accordance with international anti-money laundering laws.
- KYC Documents: 3 years after account closure — then securely deleted.
- Support Chat History: Up to 2 years — for dispute resolution purposes.
- Analytics Data: May be retained long-term in aggregated form with all personally identifiable information removed.
After your account is closed, you can request the deletion of any data that is not required to be retained for legal reasons.
05Cookies & Tracking Technologies Cookies
Tkpk app uses cookies — small files stored on your browser or device. Without cookies, many features will not work. Here are the types of cookies we use:
You can manage cookies through your browser settings. However, disabling essential cookies will affect login and payment functionality.
06Your Data Rights Rights
It is important to know your rights regarding your information on tkpk app. For any of the following requests, support@tkpkapp.asiaSend to:
Right to Access
You can request to see what information tkpk app holds about you.
Right to Rectification
You can request a correction if any of your information is inaccurate.
Right to Erasure
You can request the deletion of any data that is not required to be retained by law.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Right to Data Portability
You can request a copy of your data in a portable format.
Right to Opt Out of Promotional Communications
You can opt out of marketing SMS or messages at any time.
07Protection of Children's Data 18+
Tkpk app is strictly for users aged 18 and above. We do not knowingly collect any information from minors. If we detect that a minor has attempted to create an account, it will be closed immediately and any collected data will be deleted.
If you believe a child in your household is using tkpk app, please contact our support team immediately. We will take action without delay.
08Changes to the Privacy Policy
Tkpk app may update this Privacy Policy from time to time — due to new legal requirements, technology changes, or service expansions. For significant changes, a notification will be sent via the app and an updated date will be shown at the top of the page.
Continuing to use tkpk app after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page from time to time.
09Privacy Contact
For any questions about this Privacy Policy, or to request access to or deletion of your data:
- Email: support@tkpkapp.asia
- Live Chat: Directly on the app or website, 24/7
- Write your message: "Privacy Request" — so it reaches the right team as quickly as possible
Standard requests are responded to within 72 hours. Complex requests may take up to 30 days, but you will be kept informed of the progress.
How safe is your data — what actually happens?
Many people assume that sharing information on an online platform automatically means risk. That concern is not unfounded — data misuse does happen on many platforms. But tkpk appwe have taken concrete steps to make sure that does not happen.
First, our servers are secured with SSL 256-bit encryption — the same standard used in the banking sector. When your name or phone number is transmitted to our servers, it is encoded in a way that makes it unreadable even if intercepted along the way.
Second, payment information is never stored on our servers. When you make a deposit via bKash or Nagad, the transaction is processed directly through the respective payment operator. tkpk app only receives a confirmation signal — your PIN or OTP never enters our system.
Third, staff access to your data is restricted. Not everyone on our tech team can see all information — access is determined by each person's role. For example, support staff can view your name and contact details, but they are not authorized to access your payment information.
tkpk app's security team conducts regular system audits and commissions penetration tests by third-party security experts. Any vulnerabilities found are addressed immediately. This is an ongoing process — not a one-time exercise.
You can also take a few steps yourself to strengthen your account security — use a strong password, keep two-factor authentication enabled, and always log out after using an unfamiliar device. These small habits go a long way in keeping your account safe.
The Core Pillars of Data Security at tkpk app
How your data is protected
End-to-End Encryption
Every connection between your device and our servers is protected with SSL 256-bit encryption. No one can intercept or read your data in transit.
Never Sold to Third Parties
Tkpk app never sells your personal information. No data is shared for advertising purposes — under any circumstances.
Payment Data Is Not Stored
Your bKash/Nagad/Rocket PIN or OTP never passes through tkpk app's systems. Payments are processed directly through the respective operator.
Restricted Staff Access
Each staff member can only access the data necessary for their specific role. Full database access is restricted to personnel with the highest security clearance.
Regular Security Audits
Third-party cybersecurity experts regularly test tkpk app's systems, and any vulnerabilities identified are resolved immediately.
Limited Data Retention Period
No data is retained beyond what is necessary. Information that is not required for legal compliance is securely deleted after a defined period.
Frequently Asked Questions
What tkpk app Users Want to Know